Free Same Day Shipping
When you place your order before 2:00 PM EST Monday – Friday (Excluding USPS Recognized Holidays), your order will leave our facility and ship the same day!
Third-Party Lab Tested for Purity & Potency
Every Kratom product sold on our site is Third Party Lab Tested for authenticity, potency, and of course, purity. We have QR codes on the back of all our product packaging that can be scanned to find our lab results.
30-Day Money-Back Satisfaction Guarantee
Here at Kratom Krates, we take our product’s quality seriously. We were founded to offer only the highest quality, premium Kratom products at a fair, affordable price. To prove this, we are willing to take back any Kratom Product you may not be satisfied with within the first 30 days after purchase and offer a full refund or exchange. To read more about our 30-Day Money-Back Guarantee, please visit our Refund & Return Policy Page.
AKA GMP Certified Facility/Procedures & KCPA Compliant Packaging
Kratom Krates was the 5th company in the United States to complete and pass the American Kratom Association’s GMP Standards Program. To maintain this status, we must pass yearly GMP certification audits to ensure our facility, procedures, and packaging meet the expectations of the AKA while following the guidelines of the KCPA (Kratom Consumer Protection Act), which is being passed in states around the US.
Earn Loyalty Reward Points
When you shop with Kratom Krates, you get the cream of the crop products available on the market. On top of that, you can earn loyalty reward points redeemable for merchandise, product discounts, & even free products! Earn 1 Loyalty Reward Point for Every Dollar Spent on our site!
Subscribe & Save
Eliminate the hassle of coming to our site and placing an order for the same product every time you need it! Sign up for a Kratom Krates Product Subscription and SAVE! We offer several different subscription options for all our products, and each option gives you 10% off your orders! Choose to receive your products weekly, monthly, every two months, or every three months (Quarterly). The subscription option is only available with our credit card payment method. When you select the product that you would like to purchase and subscribe to, instead of selecting “One Time Purchase” choose “Subscribe and save 10%” and select the frequency you would like to receive the product! It’s that simple!
Additional Shipping Information
Every kratom shipment will be eligible for Free Shipping. This will consist of USPS First-Class Mail, Flat Rate Priority Mail, Priority Mail Express, or FedEx ground, depending on the order size. If you tick “Free Shipping” during the checkout process, we will let you know whether it is coming from USPS or FedEx through your contact email provided during checkout.
- Monday – Friday: 2:00 PM Eastern Time
- Orders are shipped ON THE SAME BUSINESS DAY if placed by 2:00 PM Eastern!
- All shipments are coming from our distribution center in Florida. (San Antonio, FL)
- All shipments under $50 are shipped via USPS First Class Mail unless a different method is selected at checkout.
- All shipments Over $50 are shipped via USPS Priority Mail unless a different method is selected at checkout.
- We cannot ship to the following states: WI, IN, RI, VT, AR, or AL
- We also cannot ship to any County or City that has banned kratom.
- DO YOU LIVE IN AN ILLEGAL STATE? – We recommend contacting your Attorney General for the state you live in, as we are trying to get more inquiries to each state that claims kratom is “banned.”
Not sure? Still have Questions?
If you’re still having a hard time deciding on what kratom products to choose or still have questions that you could not find the answers to on our website, please feel free to get in contact with us using the chat icon at the bottom right of the screen. You can also feel free to send us an email directly to Support@KratomKrates.com. We will get your questions answered immediately so you can get going with the rest of your day.