Frequently Asked Questions

What is Kratom?

Mitragyna speciosa (commonly known as kratom) is a tropical evergreen tree in the coffee family native to Southeast Asia. It is indigenous to ThailandIndonesiaMalaysiaMyanmar, and Papua New Guinea.

Where is my purchase being shipped from?

Everything is shipped out of Central Florida directly to you. You can expect to receive your purchase in 1-5 business days. 

What is an AKA GMP Approved Vendor?

Glad you asked! The American Kratom Association put together standards for our industry. These standards are to ensure that companies abide by strict guidelines and policies help to keep the product safe for the customers. We must pass a third-party audit every year to ensure we get to keep this seal of approval. We take pride in offering some of the highest quality in the industry. 

What is an Affiliate Program?

An affiliate program is an opportunity to turn yourself into a Kratom Sales Expert. You can sign up to be an affiliate of Kratom Krates and use your sales experience to earn you money! We will pay you 15% of all sales you get to come through your affiliate link. Want more information contact us at

Can I have a Free Sample? I never tried Kratom Before.

We absolutely will provide you with a Free Sample. We offer all new customers with their very own sample pack. This sample pack offers our three main strains; Red Maeng-Da, Green Maeng-Da, and White Maeng-Da. We allow our product speak for itself! We offer one free sample per household. 

What Size are your Capsules?

We currently produce all our capsules in size 000. The 000 capsule fits approximately 1 gram of Kratom powder per capsule.

How can I Use Kratom?

Unfortunately, due to FDA Guidelines and Restrictions, we cannot recommend any claims of use. However, we would like to suggest you do your research before making any purchase.

Hi, I have just placed an order. When can I expect the delivery?

You can expect to have your product in 1-5 business days. However, if you use the eCheck(Green Money) Option, there is a five business day hold period on your first order. All future orders will be shipped the same day.

What are the shipping charges?

Shipping is free with all types of payment methods on all orders. We also offer expedited paid shipping options at an extra cost. Our free shipping is sent First Class for orders under $50, and Priority for orders over $50. There will be no details about “Kratom” on the outside of the package.

I was not too fond of the Kratom I received. Can I return it for a refund or get something else?

Yes, absolutely. We have a 30-day Satisfaction Guarantee. We can exchange your product or issue a refund once the product is returned and weighed. Please contact us at

Do you Lab Test your Kratom?

Yes, All Kratom products sold on our website are lab tested by a third party. We always want to ensure our products are safe for the public. Copies of the labs for your specific batch of our product can be requested at

How can I get a coupon code or discount?

Just click on the “Get Discount” box and subscribe or like us on Facebook to get a coupon code. Also, feel free to live chat us to see if we have any current promos going on!

What are the payment options?

We have multiple Payment Options to make your purchase as easy as possible! Below is a detailed description of each option. If more information is needed, please reach out to us at


BitCoin: This is a Cryptocurrency payment option. You will have to create an account with a reputable company like COINBASE. Then you will be able to submit a payment from your Coin Wallet to Ours.


COD: COD(Collect On Delivery) is a zero risk payment option. You will pay the postal worker when they deliver your package to you! You can make payment with a Money Order/Official Check or Cash. If you pay with cash, there is a $1.25 cash handling fee for all orders under $500 and $1.85 for all orders over $500.


eCheck: eCheck is a virtual check option. You do not need a physical check to use this option; all you will need is your Checking Account Number and Routing Number. You will enter it to our secure payment option, and it will draft out of your account in 2-3 business days. Please be aware there is a five business day hold period on your first order with this option. After that, all future orders ship the same day!


Hypur: Hypur is a bank to bank transfer system. You will have to create an account with them before you can use this option. The Hyper payment option is a highly secure payment system in which you must enter the last four digits of your SS number to verify with your bank that it is you conducting the transfer. With this option, you will never provide your bank information directly to us.

Why did I not receive my order confirmation email?

Once you place an order, you will get an order confirmation to your email address provided. Due to mail filtering, many times, the email goes to the junk or spam folder. We suggest you check your SPAM/JUNK Mail folders to receive your confirmation email.

What if I do not receive my order?

Please contact us at So we can resolve this issue right away.

If you cannot receive your COD order at your home, please call your nearest USPS facility and ask if you can have a COD order held for pickup. Most of the time, they will not have a problem, but if you do not do this, they will refuse the shipment.

What Holidays do you not ship on?

The following listed Days Kratom Krates does not ship product out.

  • New Years Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Years Eve

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